Customer service is our top priority. We know it’s not always easy calling for home services in a big city because you never know who will show up. Our technicians have been background checked and drug tested so you can be confident that you and your family are in good hands! Professionalism is what we do: Our techs are clean-cut and courteous and that’s a promise, we guarantee that if you hear one of our techs swear in your home, we’ll credit the service fee!
You may ask yourself: Why do I have to pay a service fee? All service companies build a service fee into their pricing, most add the travel time to your home to the first hour of service. Because you really don’t know what part of the city the technician is coming from, your service fee could be very unpredictable and who knows where they stopped on the way to your home… WE prefer to use straightforward upfront pricing. The service fee includes an inspection of your plumbing system, complete with a diagnosis, and pricing for the repair.
Straight Forward Pricing
Most companies will come to a call, diagnose the problem, leave for parts (maybe a coffee) come back and do the repair, and then tell you how much you’re paying. At Elbow River Plumbing, we will give you a straight forward price to do the repair. This way, you don’t have to watch the clock and worry about time if we need to get apart. Most of the time, we have what we need already because our techs are equipped with a warehouse on wheels. We do our best to have an extremely wide selection of parts and equipment in our service vans so we don’t waste your time.